Wireless Optimization / Help Desk
We help organizations cut their wireless costs by 25% to 40% or more on average.
We offer comprehensive Wireless Optimization & Help Desk solutions to fit your organizational needs whether Enterprise or mom and pop or anything in between. With wireless optimization, we review clients' spending and usage habits and formulate a plan to help them achieve their goals. As part of the process, we also analyze whether or not the client's current IT strategy matches their business needs and financial goals.
Mobility Optimization
By leveraging our extensive cellular industry experience and inside knowledge, we have created a full set of services which focus on managing and supporting the entire life cycle of your corporate and institutional wireless devices while reducing wireless costs.
No Change to Your Carrier: You keep your current carrier, and MasterTelUSA offers solutions that don’t require changes to your current billing, authorizing, or IT system.
No Upfront Fees: No fees for installation or activation fees. You pay only for the services you need.
Maintain Your Contractual Status: You maintain your contractual status with the carrier and are fully compliant with your carrier without a need to make any changes to your existing contract.
Avoid New Software Expenses: Our solutions work consistently with the existing back-office systems, so you don’t need to purchase new software to implement them.
Experts at uncovering unnecessary telecom expenses, over-purchased services and billing errors
MasterTelUSA helps protect your organization from:
Constantly Changing Rates: MasterTelUSA helps with rate validation, benchmarking, Contract negotiation, Cost predictability and control, and understanding that the true rate is all available on a spending basis. Our staff is current on every wireless plan available (even those not publicly promoted by the carriers), and will advise you on selecting the best solution for your needs.
On-going Spend Optimization: We continually monitor your wireless program to ensure that minutes, texting and data are at optimum levels and provide just in time minutes by following usage peaks and valleys. We’ll also monitor your inventory to make sure you don’t pay for unused features or phone lines, recommend appropriate value-added plans or features, and secure the best pricing on replacement phones.
Carrier Errors: MasterTelUSA helps solve the problem of billing errors, unauthorized overcharges, and fraudulent charges, especially when carriers lack visibility into their network performance.
Carrier Limitations: MasterTelUSA helps with understanding the limitations of carriers, such as Inventory creation & management, Data analytics, Invoice management, and a Single sign-in platform with browser-based applications.
Wasted Time by Your Team: Our customer service team is friendly, responsive and thorough. They save you both time and money by being your first point-of-contact for technical assistance, equipment swaps, and securing credits and refunds directly with the carriers.
Business Disruptions: Avoid potential service disruption and eliminate late fees with streamlined bill pay and process flow simplification.
Wireless Help Desk Support
We cover an array of Help Desk support solutions, including remote monitoring and ticketing, phone-based access, software-based reporting and analytics, email management, and additional support methods.
- Up to 24x7x365 availability
- U.S. based service personnel
- Tier 1 and Tier 2 resources
- Email, phone, web and chat support
- Incident management (MACD)
- Application support
- Configurable IVR
- List Item
- Reporting of key statistics
- 90% first call resolution rate
Full Wireless Expense & Lifecycle Management
Managing your mobile environment properly will be key to your business’s survival in an increasingly mobile-first, work-from-home world — and at the same time, managing your business’s complex mobile environment is ever more challenging. From planning to implementation to device end-of-life, our mobility management expertise increases efficiencies,controls costs, eliminates headaches, and helps your business thrive.
Data Security, a growing concern
As your workforce becomes increasingly connected, unsecured mobile devices represent an increasingly attractive vector for attacking your data — and yet, it’s connected devices and the data they can access that are key drivers in enabling mobile workers to achieve increased efficiencies.
Our Mobility Management Solutions solve this problem. We can set appropriate wireless access policies for your business, and monitor and enforce those policies across all of your mobile devices. We’ll help you strike the perfect balance between mobile access and secure data through providing your complete visibility while doing all of the heavy lifting of mobility management.
The landscape of the technology sector is rapidly changing and the tele-communications and IT industries are converging. SMB, enterprise and international customers are looking for a single source to take care of all their network needs.
MasterTel USA supplies Agents, VARs and MSPs with the tools needed to expand your business. By creating a strategic partnership with MasterTel USA, we are providing you with a turnkey business infrastructure to help you go to market fast and effectively.
Our success is not only attributed to our team of subject matter experts and support specialists, but also to our 1000+ vendor relationships worldwide that form our global support and expertise structure.
Let’s Talk
Wireless optimization provides results within 30 days and should be used by any business that wants to streamline their costs. To get more information about our wireless services, don't hesitate to contact our technical experts and find out how we can help you save money on your wireless bills.
Our Process
Discovery Sessions
We engage deeply with our clients for a needs assessment. We review current solutions, interview key decision makers & technology users to fully understand the scope and goal of your technology initiatives.
Technology Design & Consultation
Our solution engineers will then work hand in hand with your client team to design the optimal solution to meet your company's strategic goals and initiatives.
Engagement, Presentation & Adjustments
We then engage with our over 1000+ best of breed technology partners worldwide that can best help us deliver the proposed design enabling us to meet the client timeframes, with the least interruption and most cost effectively.
Agreement & Implementation
We will then meet to review our final recommendations. Once agreement is executed, that's when the real work begins. Our team will project manage each solution to ensure customer satisfaction and then help manage the ongoing relationship with all underlying partners.