OUTSOURCED IT
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With uncertainty in today's economy, small |
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MASTERTEL USA's M.I.T.S. PROGRAM
MasterTel USA's Managed I.T. Services (M.I.T.S.) is the outsourcing of the day to day management of services that normally falls under the purview of an on-site I.T. Manager and Staff. The purpose of our M.I.T.S. offering is to provide a strategic proactive method for improving operations by monitoring and maintaining our customer's core infrastructure. Through proper monitoring and preventative maintenance, we reduce the occurrences of IT failures, lessen the severity of IT failures and decrease the duration of IT failures, all of which increases the reliability and stability of our customer's networks. Our proactive approach, when compared to the break fix model many companies have traditionally embraced, allows us to reduce our customers' overall network costs and give them better results. With regular network health reporting and CIO reviews, we give our customers a level of transparency they aren't able to achieve on their own.
| FRUSTRATION WITH TRADITIONAL VENDOR | CAUSE OF FRUSTRATION |
|---|---|
| Time to Fix | |
| It takes too long to react and fix problems…costing you money! |
Unfortunately getting a technician on site to diagnose and fix problems takes time |
| Lack of Prevention | |
| Most I.T. Services are just reactive | They offer no defined standards for delivering preventative maintenance, where & when required |
| Knowledge Level | |
| You need a senior engineer's help, but only get a junior technician |
Lack of information on IT issues impedes early diagnosis, troubleshooting and resource allocation. |
| Unpredictable Costs | |
| Cost and unpredictability impacts budgeting and planning |
…a consequence of responding to issues as they arise, instead of managing systems proactively |
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KEY ELEMENTS OF OUR MSP PROGRAM
| Core Elements | Description |
| Server Monitoring | Monitoring the customer's servers for any issues that may arise. |
| Backup Monitoring | Monitoring the success of the customer's backup solution to ensure that their data is always protected. |
| Network Monitoring | Monitoring the customer's routers and switches to ensure that network traffic is always moving. |
| Workstation Monitoring | Monitoring the customer's workstations for any issues that may arise to ensure optimum performance. |
| Security Monitoring | Monitoring the customer's firewalls, antivirus definitions and patch levels to ensure that the security solution is always updated. |
| Application Monitoring | Monitoring customers' email availability, Outlook web access, SQL Database, and Terminal Services. |
| Endpoint Security (ESM) | Apply a complete security management system to customers' environment, including: anti-virus, anti-spyware, and anti-malware management, application licensing management, intrusion prevention, and security policy management. Provide customers with customized detailed security activity reports on a monthly / quarterly basis. |
| Basic Maintenance | Basic automated maintenance and self-healing solutions applied to customers' servers, workstations and network devices. |
| Patch Management | Monitoring and management of patch levels; ensuring desktops, servers, and other core network devices are kept up to date. |
| Performance Reporting | Monthly / quarterly CIO meetings to review customized reports, overall network health, and strategic IT planning with customer. (See reporting guide for detailed report descriptions.) |
| Time & Materials Support Services | The method in which we apply remediation time in this program. |
| Optional Elements | Description |
| Preventative Maintenance | Performing monthly preventative maintenance tasks on select devices (workstations, routers, firewalls, etc…) and applications to ensure optimum uptime. |
| Printer Monitoring | Monitoring the customer's printers for errors, toner levels and page counts. |
| Remote Backup Solution | Providing additional layers of backup support for those customers that require a higher level of data protection. |
| Bundled Support Time | For those customers that wish for more predictable IT spending, we can bundle a variable number of hours into the package that can be used for any support issues. |
