ACCORDING TO FROST & SULLIVAN'S PREMISE VS HOSTED CONTACT CENTER TCO ANALYSIS: Hosted contact center services delivered significantly lower TCO than comparable premise‐based systems for all configurations analyzed for both the three-year and five‐year timeframes. Additionally, the TCO analysis demonstrates that: 1. Cost savings with the hosted model increases with the size of the contact center organization, for all configurations analyzed 2. Cost savings with the hosted model increases as more contact center applications are delivered as a hosted service

CALL CENTER / CONTACT CENTER

Traditionally, Cisco, Avaya and Shoretel have held the prem based market share for call centers, but prem based is not necessarily the answer for the new Call Center Evolution. In fact, there's no better case for Cloud Services than the new Call Centers, or the more appropriate term, Contact Centers which now includes multiple components; phone, mobile, video, email, web-chat, knowledgebase and ticketing. Contact Centers belong in the cloud. Why? Because, nowadays call centers are more distributed. The driving factors are Economics, Technology and Demographics. The largest companies now have home agents (or home shoring) as part of their contact center mix. Also more international capabilities are required with off-shoring and near shoring. Progressive companies automate their conversations, by allowing their customers to communicate they way they want;  Voice, IVR, Mobile/SMS, Email, Fax, Social Media, Push Notifications (including OTT), and Print on Demand.  Finally, tighter integration with 3rd party apps are required. With Call Centers evolving into Contact Centers, the cloud is screaming to fill the need.

Furthermore, a cloud based solution can work with any existing telecom infrastructure, while providing additional features and benefits that a company's existing infrastructure may not have.

All aspects of reliability, security and performance are addressed: Reliability: We ensure that systems and networks are designed, managed and able to support 99.99% uptime Security: We create, approve and audit security processes upholding highest security standards. Certification with PCI, SOX, FCC and CPNI, and also a Safe Harbor Partner. Performance and scalability: We work closely with network planning and network operations to ensure that network growth and design matches customer demands

Some of the Key Contact Center Capabilities our Customers Demand

CLOUD BASED CONTACT CENTERS CAN BE DELIVERED 2 WAYS: As a "Bolt On" Dedicated Cloud Contact Center – Integrates with Prem‐based or Hosted PBX – Direct SIP integration or "call‐back" integration …or As a Turn-key Cloud UC – Includes Contact Center & Hosted PBX functionality